LEGAL

Refund & Cancellation Policy

Effective August 31, 2026

This policy applies to website projects, software purchases, subscriptions, and other paid services offered by Daedion Digital unless different terms are clearly stated before purchase.

Website projects

Website-development services involve customized work performed for a particular customer.

If a customer cancels a website project before Daedion Digital has begun substantive work on the project, the customer may request a refund of the project payment.

Once substantive project work has begun, refunds are reviewed based on the amount of work already completed and the circumstances of the cancellation.

Once a first substantial website preview or substantially completed deliverable has been provided, project payments are generally non-refundable except where required by law or where Daedion Digital determines that a refund is appropriate.

Project delays

A delay caused by missing customer content, approvals, credentials, photographs, domain access, or other required materials does not by itself create eligibility for a refund.

Scope changes

Additional work requested outside the original project scope may involve additional charges. Customers will be informed of those charges before the additional work is performed.

Recurring subscriptions

Recurring services may be cancelled to prevent future renewals according to the cancellation process provided for the applicable subscription.

Unless otherwise stated, cancellation of a recurring service takes effect at the end of the current paid billing period.

Subscription refunds

Subscription charges that have already been paid are generally non-refundable except where required by applicable law or where Daedion Digital determines that a billing correction or refund is appropriate.

Billing errors

Duplicate charges, incorrect charges, and other billing errors will be reviewed and corrected when appropriate.

Third-party expenses

Amounts paid directly to third-party providers, including domain registrars, hosting providers, premium software providers, or other outside services, may be subject to the refund policies of those providers and may not be refundable by Daedion Digital.

Requesting a refund or cancellation

Billing, cancellation, and refund questions may be sent to support@daediondigital.com .

Changes to this policy

This policy may be updated as Daedion Digital products and services evolve. The effective date shown above will be updated when material revisions are published.